Question 1

What size jobs do you accept?

Accepted Answer

Shred-it has shredding options to service all jobs, large or small. Our customers range from small offices to major multi-national organisations. Depending on your needs, many of our locations offer walk-in services, so you can bring a small quantity of documents that you need destroyed to our branch for shredding. In addition, Shred-it's enterprise solutions include services designed for large organisations, such as consolidated billing, a dedicated customer service team and detailed reporting.

Question 2

What type of material do you shred?

Accepted Answer

We can shred just about anything, but we mostly shred paper. And instead of using conventional strip-cut shredders, we use crosscut shredding technology that reduces the paper to fine, confetti-like pieces. In addition, there's no way the paper we shred can ever be reconstructed again, because the confetti-like pieces are immediately mixed with millions of pieces of other shredded documents.

Our unique technology can also shred other materials including fabric, plastic, electronics and metals. Yes, that means CDs, hard drives, videotapes, and DVDs. If you have any questions about the material you would like to shred, "Contact Us" directly.

Question 3

Do I need to sort the paper?

Accepted Answer

Not at all. All you need to do is put the documents into the locked containers we provide and that's it. You don't have to worry about removing anything else, not even paper clips, staples or binder clips. Our shredders can handle that.

Question 4

How is the stored material kept safe before it is shredded?

Accepted Answer

Your employees put the documents that they want shredded into Shred-it's locked containers.

We will help you decide how many containers are needed and place them in convenient locations throughout your office.

Question 5

What happens if our console is full before the regularly scheduled service time?

Accepted Answer

If your container fills up too quickly, just give us a call. We’ll be happy to schedule an extra collection. If it starts to happen a lot we can provide you with additional containers or increase the frequency of your service.

Question 6

How often do your employees undergo training?

Accepted Answer

Our employees receive a great deal of on-going training, specially designed to keep them up to date on everything related to information security. Hands-on training is provided in a classroom setting, online, and in the field to ensure you get the best possible secure service.

Question 7

Security Risk Assessment - why is this important and what does it do for me?

Accepted Answer

A security risk assessment helps you determine the level of information security in your business - and that helps identify security risks and how to put a secure and safe paper shredding programme in place.

How does a security risk assessment work? A Certified Information Security Professional will accompany you on a walk-round of your workplace to observe the flow of confidential information, identify current practices and potential areas of risk. When they are finished, they will sit down with you and review the risks - and solutions. One of the things they'll explain is where to put the Shred-it containers (for example, in the HR or Finance departments, where sensitive documents are often created).

Contact us about having one of our security consultants carry out a free Data Security Survey to assess information security risks in your workplace or take our online Risk Assessment Survey. It will help you determine how securely you are managing confidential information and the paper shredding process.

Question 8

What happens to the paper after it has been shredded?

Accepted Answer

After the paper has been securely shredded, the confetti-sized pieces are baled and recycled into new paper products.

Question 9

Do you shred residential or home office documents?

Accepted Answer

Shred-it believes it is important to securely destroy all confidential information, regardless of whether it originates at a residence or business. The ideal solution for you depends on the amount of material that you need shredded. Many of our branches offer walk-in services and we also provide Community Shred-it events, which are organised local events that provide shredding services for the community - often for a minimal donation.

To find out if there is a branch near you offering a walk-in service or a Community Shred-it event, find a Shred-it location near you.

Question 10

How am I able to determine our environmental contribution?

Accepted Answer

Shred-it is an environmentally-conscious company that takes recycling very seriously. Every year we provide our clients with a Certificate of Environmental Accomplishment, which shows the number of trees they have saved by using Shred-it's services. It's just part of what we do.

On-demand Shredding Service

Regularly Scheduled Paper Shredding Service

Hard Drive Destruction Service

Media Destruction Service

Speciality Shredding Service

Account & Invoicing FAQs

How do I end my contract?

How do I set-up an account with Shred-it?

How often do your employees undergo training?

What types of account do you offer?

Who do I contact if I have a billing issue?

Why has my collection been cancelled?

How do I end my contract?

How do I set-up an account with Shred-it?

How often do your employees undergo training?

What types of account do you offer?

Who do I contact if I have a billing issue?

Why has my collection been cancelled?

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